The Customers page lists all courier customers in your account and is the main place to search for and manage customer records. From here you can open an individual customer to view their details, packages, and invoices.
Typical actions on the Customers page include:
Searching for a customer by name or email to quickly locate their record.
Clicking a customer’s name to open their Customer Details page.
Adding new customers (when available) so they can be linked to courier packages and invoices.
Customer Details page
The Customer Details page shows a complete snapshot of an individual customer, including contact info, account status, and activity with your courier service. At the top of the page you can return to the main customer list using the Back to Customers link.
Header and status
The page header displays the customer’s full name and their current status (for example, Active). This lets you immediately see whether the customer is active and available for new packages and invoices.
Contact Information
This section stores how you reach the customer:
Email – The primary email address for notifications and communication.
Phone – The customer’s contact phone number.
Address
The Address section shows the customer’s saved address details if they are on file. If no address has been entered yet, it will display a message such as “No address on file.”
Details
The Details section summarizes key account metrics:
Branch – The branch currently associated with this customer (or N/A if none is set).
Total Packages – The total number of packages ever linked to this customer.
Total Invoices – The total number of invoices created for this customer.
Customer Since – The date when the customer record was first created in the system.
Packages, Invoices, and Uploads tabs
Below the details, you can switch between activity tabs for that customer.
Packages – Shows a table of all packages for the customer, with columns for Tracking #, Name on Package, Status, Branch, Date Received, and Value; if none exist, it shows “No packages found for this customer.”
Invoices – Lists courier invoices linked to the customer (in this example there are 0 invoices).
Customer Uploads – Displays any files uploaded for this customer (also 0 in this example).
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